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Returns Information and Instructions
6-Month Returns Policy

Exceeding Your Expectations
Our dedicated team members stand ready to exceed your expectations in providing exceptional customer service. Our goal is to be your valued supplies partner, providing you with industry-leading responsiveness, support and advice.
For this reason, we have established a customer-friendly return policy.
How to Exchange or Return a Product
Prior to returning products for exchange or refund, customers must contact Blue Frog Supply at [email protected] to request a Return Authorization (RA). Please note, no product returns will be accepted without an RA provided by Blue Frog Supply.
When initiating an exchange or return, please be prepared to provide:
1.Order Number
2.Date of Order
3.Specific item(s) to be returned
4.Reason for Return
Once a RA has been issued, the Blue Frog Supply team member will provide instructions as to how this item is to be returned.
When returning product, the RA number must appear clearly on the outside of the package next to the shipping label.
Exchange and Returns Timing
Upon receipt of the returned items, merchandise must be returned to Blue Frog Supply within six (6) months of the purchase date. Please note, RAs will expire fourteen (14) business days from their issue date and no refund will be issued.
Once Blue Frog Supply has received the returned product, appropriate credit will be issued. If Blue Frog Supply does not receive the returned item(s) within the 6-month limit, we will be unable to issue a credit for the returned merchandise.
Upon request to replace or exchange merchandise, a replacement order will be made and a charge will be issued against your credit card on file. No shipping charges are incurred on replacement orders. The replacement product will be promptly shipped. Please allow two (2) to five (5) business days for delivery.
Customers returning items for a refund will receive a credit to the credit card or PayPal account used for the initial purchase. The refunded amount will reflect the amount paid for the originally purchased product(s). Shipping costs cannot be refunded. Please allow ten (10) to fourteen (14) business days for return processing and refunding. Please remember, it can take up to thirty (30) business days for the refund to appear in your credit card account statement. Customers must notify Blue Frog Supply of any changes to the credit card or PayPal account at the time the return request is made.
Shipping & Ordering Errors

Blue Frog Supply Shipping Errors - We apologize for any inconvenience caused by our error and will gladly take the product back, as long as you make your claims for Shipping Errors within three (3) business days of delivery of goods. Correct products will be shipped promptly if available. Please note that if the product received in error is not returned, appropriate charges will be assessed to the credit card on file. A Blue Frog Supply issued RA is required on all returns.
Customer Ordering Errors - We are happy to take back product ordered in error and we may assess a restocking charge for this service. Blue Frog Supply must be notified of the error within three (3) business days of the delivery. Returns must be in the original packaging and factory sealed. If the product is not received in salable condition, no refund will be issued. Shipping costs incurred for the return of the product(s) will not be refunded. A Blue Frog Supply issued RA is required for all returns.
Restocking Fees

Non-defective product returns must be unused, unopened and in resalable condition. If a returned product is not defective or was not result of a Blue Frog Supply shipping error, a restocking fee may be assessed. For all product returns, a restocking fee of the lesser of 15% or $25.00 per unit will be charged.
Defective and dead on arrival (DOA) products will be tested upon receipt at Blue Frog Supply. See Return Policy Exceptions below for products that may not be returned as 'Defective'. If the product is defective, a replacement will be shipped; if the product tests OK, it will be returned to the customer at the customer's expense. All defective products must be returned in the original carton with ALL original pieces, packing materials and manuals.
Return Policy Exceptions
Goods Damaged by Carrier Mishandling - If the exterior package/carton is damaged by carrier mishandling and the contents have been harmed, you MUST keep the original package/carton and contact the carrier directly to file a claim.
* FedEx - Claims for FedEx shipments damaged in transit, non-delivery, or denial of signature must be made within 15 days of original invoice. FedEx Customer Service may be reached at 1-800-Go-FedEx (1-800-463-3339) or via
* UPS - Claims for UPS shipments damaged in transit must be made within 30 days of date of original invoice AND the original shipping carton must be retained. UPS Customer Service may be contacted at 1-800-PICK-UPS (1-800-742-5877) or via
Blue Frog Supply reserves the right to alter or modify this return policy at any time and shall accept returns, exchanges and issue refunds at its sole discretion.